Last updated: [08/12/2025]
Sofaswala (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase on our website https://sofaswala.com (the “Site”). By using the Site, you agree to the practices described below.
Personal Information you provide: Name, email address, postal address, phone number — collected when you place an order, create an account, send an inquiry, or subscribe to newsletters.
Order / Payment Information: Delivery address, billing information, payment method (though we do not store card number if payment is handled by secure payment gateway), order history.
Automatically Collected Data: IP address, browser type, device details, cookies and similar tracking technologies when you visit the Site.
We use your information for purposes including:
Processing and fulfilling orders, shipping products, and communicating order status.
Managing customer accounts, delivering customer support, and answering queries.
Sending marketing material, offers, newsletters (only if you have opted in).
Improving our website experience, analysing trends, measuring traffic, and enhancing products & services.
Preventing fraud or misuse and ensuring website security.
We and our third-party partners may use cookies or similar technologies to collect information about your browsing behaviour on the Site. This helps us:
Keep you logged in during sessions, remember your preferences, and provide a smoother browsing experience.
Analyse how you use our Site to improve our services.
Deliver relevant marketing and promotional content (only if you consent).
You can control cookies through your browser settings. However, disabling some cookies may affect the Site functionality (e.g. login, cart, checkout).
We do not sell or rent your personal data to third parties. Your data may be shared only:
With third-party service providers (payment gateway, courier/shipping partners, analytics providers) as needed to process orders and deliver services.
If required by law, to comply with legal obligations or respond to lawful requests from authorities.
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or destruction. We retain your personal data only for as long as needed to fulfill the purposes described above, or as mandated by applicable laws.
Depending on local data protection laws, you may have rights to:
Access the personal information we hold about you.
Correct or update your information.
Request deletion of your personal data.
Opt out of marketing communications.
To exercise these rights or for any privacy-related queries, please contact us at:
Email: info@sofaswala.com
Address: 209, AJC Bose Road, Kolkata 700017, India
We may update this Privacy Policy occasionally. We will post the updated version on the Site with a revised “Last updated” date. We recommend checking this page periodically.
